Return & Refund Policy

At Stick Lounge, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it

• Be in the original packaging

• Include proof of purchase or receipt

To start a return request, please contact us at:
info@sticklounge.com

If your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

• the item is damaged

• the item is defective

• you received the wrong item

We will evaluate the issue and work quickly to resolve it.

Exchanges

The fastest way to exchange an item is to return the original item once approved and place a new order for the desired product.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products

• Gift cards

• Final sale items

If you have questions about a specific item, please contact us before purchasing.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be:

• unused

• in original packaging

• accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at:
info@sticklounge.com

Contact Us

For any questions regarding returns or refunds, please contact:
info@sticklounge.com